SERVICE CLOSE TO THE CUSTOMER

Customers in more than 75 countries, on all seven continents – this results in 7000 service jobs per year, in which our support teams demonstrate their full customer focus and technical expertise.

January 14, 2021

The waste and recycling industry is in constant flux. These rapid changes require a high level of flexibility and fast reactions by our customers. In order to make sure they can do that, we support them by not only being a dynamic partner who develops and customizes machines to meet the needs of today and tomorrow, but also by providing solutions that go far beyond offering machines and systems.

Whether a customer wants to buy a new machine, is looking for a rental machine to work down demand peaks, or is new to the industry and would rather start out with a used machine, we provide a solution to meet the specific need, be it a single machine or a complete processing line. Digital applications like CONNECT! give customers the tools for easier administration, better job planning and ongoing monitoring of machines, including statistics in real time. 

Komptech not only delivers top performance, but also top service and original parts supply security. To keep our customers’ machines running, we maintain stocks of over 35,000 different items in 50 spare parts warehouses around the world. Electronic stock-keeping systems ensure proper needs-based inventory levels, and maintenance contracts and revisions are a matter of course for us. With the ASSIST! online service information system, our service technicians have access to all the information needed for problem-solving, independent of time and place. With over 300 highly capable Customer Service experts and over 70 well-equipped workshops, our tightly woven worldwide service network is well prepared for all customer demands – because only with satisfied customers are we able to make the world a littler greener together.