Service and rental centre for all of Austria
The Service Centre is led by Wolfgang Prietl, who prior to working there gained extensive experience in Field Service. His team is responsible for the maintenance and repair of customer machines, refurbishing used Komptech machines and maintaining the rental fleet. “We refurbish our used machines to strict standards so that they can bear the ‘Komptech Certified Used’ warranty. Every step is logged,” explains Prietl. Maintenance and care of the rental machines likewise follows a defined “Check-in Protocol.”
For example, if a machine comes back from rental use, the technicians in Prietl’s team inspect the wear parts and check whether repairs are necessary. The machine’s outward appearance is also brought up to par in the 200 square meter washing hall at the Frohnleiten site. Once everything is completed, the machine is checked in digitally in Komptech’s RENT! app. That means it is once again available for rental. Prietl: “Our rental fleet comprises over 60 machines.” And demand is rising. Komptech’s rental offerings are used more and more frequently by customers who know that they will need a certain machine only for a limited period of time. “It would be difficult for us to achieve this quality and speed without digital tools,” says Prietl.