Der Service-Lifecycle
"We care over the whole life cycle"
Welcome to our comprehensive range of services! As a leading supplier of recycling machines and technologies, we support our customers throughout the entire life cycle of their systems. Our goal is to maximize the efficiency and longevity of your machines and support you in sustainable waste recycling.
About our service
Our service is far more than just maintenance. We offer you customized solutions that are tailored to the specific requirements of your recycling processes. With a global network of service locations and experts, we are always close to you and guarantee short response times, fast availability of spare parts and comprehensive support.
Machine Handover
Komptech’s handover process ensures that your machine is optimally commissioned and ready for immediate use. Our experts take care of the installation on site and carry out a thorough inspection of the system to check all functions and ensure that it meets the specifications. You will receive comprehensive instruction on machine operation, technical details and important safety aspects. This prepares operators and maintenance personnel directly for use and efficient operation.
In addition, we carry out functional tests and initial settings to ensure that the machine works perfectly in your specific environment under real conditions. The correct handover of a machine lays the foundation for long-term, trouble-free use and reduces the risk of breakdowns in the first few months of operation. Our aim is to give you a smooth start so that you can begin processing straight away and benefit from the high performance of our machines. Through careful support and adaptation to local conditions, we ensure that your new equipment is up and running at full capacity in the shortest possible time and is optimally tailored to your specific requirements.
Training
Comprehensive training is an essential part of our service concept and ensures that your personnel can operate the machines safely and efficiently. Our training programs are tailor-made and cover the various aspects of machine operation, maintenance and fault diagnosis. Experienced instructors provide both theoretical and practical training where participants work under real operating conditions. This ensures that your team has the necessary knowledge to identify problems at an early stage and find solutions independently.
In addition to operator training, we also offer specific technical training for maintenance personnel that addresses the special features of the machines. A particular focus is placed on preventive maintenance in order to minimize downtime and extend the service life of the machines. In addition, we provide digital training materials and remote support to enable continuous training. Well-trained employees are the key to efficient and safe operations, and our training ensures that your team is well prepared for any challenges.
Maintenance
Regular maintenance is crucial to ensure the long-term reliability and efficiency of your machines. At Komptech, we offer comprehensive maintenance programs that are specifically tailored to your machines and operating conditions. Our preventive maintenance programs include regular inspections to check all major components for wear and functionality. This allows potential problems to be identified and rectified at an early stage before they lead to costly breakdowns.
We also offer flexible maintenance agreements that are tailored to your individual needs. You can choose between regular service intervals, specific maintenance packages and full service contracts to find the ideal solution for your business. In addition, we support you with remote monitoring services, where machine data is continuously analyzed to detect deviations in performance at an early stage. The aim is to minimize downtime, extend the service life of the machines and guarantee you trouble-free operation.
Product Support
Our Product Support is designed to help you with technical questions and problems quickly and efficiently. We offer round-the-clock support from experienced specialists who will assist you with troubleshooting and problem solving. Whether it’s minor technical issues or serious machine breakdowns, our team is on hand with expertise and innovative solutions to minimize disruption to your business.
In addition to our telephone and digital support, we also offer on-site services to intervene directly in the event of more complex problems. Our service technicians are available worldwide and respond quickly to ensure a smooth resumption of operations. We work closely with you to keep your machines in optimum condition at all times and to identify and rectify any weak points at an early stage.
Parts Logistik
Our parts logistics ensure that you always have quick access to original spare parts. Thanks to a global network and intelligent warehousing, we can guarantee high availability so that your machines are quickly up and running again when needed. The use of original parts ensures that your machines continue to operate at the highest level of performance and their service life is maximized.
We offer flexible options for spare parts supply, including stocking arrangements and fast shipping options to keep downtime to a minimum. By integrating the latest inventory management technologies, we can proactively supply parts based on the specific requirements of your machines and operating conditions. This ensures that your machines run reliably at all times.
Performance Optimization
Our Connect performance optimization services aim to continuously improve the efficiency of your machines. With detailed analyses of operating data, we can identify weak points and develop tailor-made solutions to increase machine performance and optimize energy consumption. Optimization includes both the adjustment of machine parameters and the training of personnel to ensure the best possible utilization of equipment.
Regular checks and updates ensure that your machines remain state-of-the-art and always meet the current requirements of the recycling industry. With our support, you can not only increase productivity, but also reduce operating costs in the long term.
Remanufacturing
Our remanufacturing service enables you to recondition used machine components and thus save considerable costs. Worn parts are replaced with original parts and the machines are comprehensively overhauled so that they once again meet the requirements of a new machine. This process not only reduces costs compared to buying new equipment, but also helps to protect the environment by extending the service life of machines.
Remanufacturing offers you a sustainable solution to maximize the value of your investment. We carry out stringent quality controls to ensure that remanufactured components meet the highest standards and provide consistent performance. This keeps your machine up to date and ready for many more hours of operation.
The Komptech plus
Great
advice
We’ll show you how to optimize your processes, based on our experience and extensive data analyses.
Service
near you
Expert technicians are on-site quickly to make sure your machines keep running.
Spare parts
always available
Intelligent stocking for the fast, economical provision of highquality spare parts.
All-in-solutions
From individual mobile machine to complex stationary system, from us you get the right process solution.
Productivity
in view
App and integrated monitoring let you keep an eye on operating data and economy.
Need-based
service
Our maintenance and service agreements, as well as extended warranties, are aligned with your needs.
