Perfect service as a success factor
Australia and New Zealand cover an enormous geographic area, which means that it’s not always easy to be close to the customer. To solve this problem, ELB Equipment maintains eight support facilities throughout the area, with trained sales and service specialists and well-stocked parts warehouses. If there is still a problem that requires the assistance of one of the Komptech Expertise Centres, tools like Connect!, a condition monitoring system developed by Komptech, help to quickly deliver the information needed to find a solution. With 24/7 availability, slowing of the information flow due to times of day or night is a thing of the past. Thus, Australian Komptech customers don’t just get an innovative premium product, they also get the assurance that they will receive outstanding service.